SENIOR SALES EXECUTIVE | QATAR
Education:
Bachelor's Degree
Industry Experience:
Minimum 8 years, with at least 1 year with a global TMC (must)
Proven experience as a Sales Executive. Analyzing industry trends to identify ways to improve company products & services. Ensuring customers are satisfied with the services rendered, as well as submitting account plans and sales reports to higher management. You should also be able to resolve customer complaints in a timely manner, need to be persuasive & able to build rapport with customers. The Senior Sales Executive is expected to be adapt at negotiating terms of sales with customers, and demonstrate exceptional communication, leadership, and customer service skills.
Required Skill set:
- Support Sales Manager/ Business Unit head as required
- Cold call as appropriate within a designated geographic area to ensure a robust pipeline of opportunities
- Targeting new business opportunities and to gain comprehensive knowledge of the business, within the designated geographical area
- Ensure efficient and effective operating standards for sales administration, planning and reporting systems
- Ensure proposal documents are professionally represented and addresses all requirements
- Submit weekly work in progress reports and ensure data is accurate for real time reporting. Track progress against targets on an ongoing basis and take necessary action with the Business Unit head to maintain efficiency
- Manage and support large accounts
- Develop and actively engage in client relationship building
- Ensure the requirements of the Business Conduct Policy are fulfilled at all times
- Active participation at internal meetings, seminars, working groups
Points to consider:
- Strong verbal, written & presentation Skills
- Self-motivated with a results-driven approach
- Fast learner and passion for sales
- Demonstrate an open mind
- Learn to have fun
- Willing to learn and mentor
- Language: English must, Arabic could be an advantage
- Mandatory NOC in Qatar for visa transfer for local hires
Travel Consultant | UAE
Education:
Bachelor’s Degree or hold an equivalent professional qualification, IATA certified.
Industry Experience:
Minimum 03 years of GCC experience, with at least 1 year with a global TMC, handling the travel arrangements of corporate and retail clients, experienced in GDS, and delivering the best travel solutions to clients.
Responsibilities:
- Taking complete ownership of fulfilling clients’ immediate travel requirements.
- Process all reservations on behalf of clients and handle ticketing and invoicing queries.
- Selling / Constructing airfares from multiple sources including published fares, ad hoc fares, inter-office, and buying from third parties.
- Calculate and quote fare based on stated client needs and assist them with problem-solving and looking at alternative routes when the need arises.
- Establish and maintain traveler and company profiles.
- Ensure compliance with the company’s procedure for documentation, ticketing, voids, refunds, etc.
- Queue management: Monitoring queues and working on them daily.
- Nurture client relationships based on trust, dependability, and reliability.
Points to Consider:
- Knowledge of GDS Amadeus, Sabre, Galileo, and Abacus.
- Able to multi-task with minimal supervision.
- Independent, hardworking, meticulous, and a team player.
- Able to perform under stress and meet tight deadlines.
- Good knowledge of world geography.
- An in-depth understanding of travel industry policies including faring, refunds, reissues, and itinerary changes.
Leisure & MICE Consultant | KSA
Education:
Bachelor’s Degree or holding an equivalent professional qualification.
Experience:
Minimum 2 years’ experience; handling travel arrangements for Groups, FITs, and MICE. Experienced in Sabre and delivering the best travel solutions for clients.
Responsibilities:
- Promoting and recommending various travel experiences.
- Should be able to book flights, hotels and arrange travel plans for customers.
- Extensive knowledge of various countries’ geography, weather, history, language and customs.
- Responsible for networking with tour operators, providing travel information to clients, managing customer concerns, financial documentation, reservation of hotel rooms & distribution of travel itineraries.
- Assist travelers with visa application procedures / entry permits as necessary.
- Adhere to workflow process; high rate of accuracy with minimum turnaround time.
- Maintain inquiries and sales reports.
- Courteous and efficient customer handling.
- Maintains high delivery of service.
Personal Specifications:
- 3 years in the Travel, Hospitality or other Customer Service Industries.
- Excellent command of written & spoken English.
- Good analytical and interpersonal skills.
- Excellent negotiation and organizational skills.
- Sound understanding of outbound Travel & Tourism business with established contacts of Tour Operators from Asia, CIS, Europe and GCC markets.
- Knowledge of GDS Amadeus, Sabre, Galileo and Abacus.
- Proficient in MS Office applications, with specific reference to MS EXCEL.
Corporate Sales Manager | Kuwait
Education:
Master’s Degree or holding an equivalent professional qualification, IATA certified.
Experience:
Minimum 8 years of GCC experience in the Travel industry, of at least 5 years with a global TMC; implementing and executing all sales action plans, maximizing business opportunities, and focusing on Strategic Large Companies / MNCs / Global Corporations based in Kuwait & managing Clients & Airline relationships.
Responsibilities:
- Developing and leading a highly successful team while consistently achieving & outpacing sales goals.
- Determine strategic planning related to new product lines.
- Lead sales team in building relationships with business clients and managing negotiations of sales contracts.
- Design, implement and monitor regional sales strategies and execute all sales objectives and action plans to reach and exceed the targets set.
- New emerging markets in Kuwait are to be identified and opportunities are to be discussed with the team.
- Provide feedback on changing marketing conditions, including trends in the competition.
- Develop Business plans and Key Deliverables.
- Ensure that selling strategies are adhered to during negotiations and maximize up-selling opportunities whenever possible.
Points to Consider:
- 5+ Years of Business Travel industry experience in a management role.
- Proven track record of delivering creative solutions to overcome obstacles and enhance profitability.
- Open to new approaches and alternative means to accomplish results despite setbacks.
- Experience in handling large market / MNC Clients.
- Hands-on involvement in acquiring talent and new technology, operations, planning, finance and administration.
- Knowledge of Travel Industry Technology.
- Excellent command of written & spoken English.
- Good analytical and interpersonal skills.
- Excellent negotiation and organizational skills.
Manager Operations - Inbound | UAE
Education:
Bachelor’s Degree or hold equivalent professional qualification.
Experience:
Minimum 8 years of Travel Industry Experience in Commercial/Sales and 3 years of experience in UAE Destination selling to Trade in African, Asian and European Markets.
Responsibilities:
- Plan, strategize and develop inbound business activities from European, African, Asian, and other markets.
- Set up systems and procedures to effectively manage the inbound operations (Arabian Experience) ensuring consistently high levels of service to maintain the company's image.
- To grow the business and increase its market share, according to the medium and long-term strategy of the company.
- Assist the leadership team in actively pursuing expansion opportunities for the unit across GCC, in order to maximize available resources and increase profits.
- Independently conduct market analysis and gather product intelligence and competitor information..
- Lead, motivate, manage, and equip operations Team members for their day-to-day operations tasks.
Points to consider:
- Minimum of 8 years in the Travel or MICE Industry, out of which 3 years should be in a Sales operational senior role.
- Good understanding of Inbound Travel & Tourism (DMC) business in the UAE and GCC countries with established contacts of Tour Operators from African, Asian, and European markets.
- Proven record of consistent achievement of KPI, Sales targets and a go-getter who also excels at account Management.
- Good command of written and spoken English. Fluency in Arabic, Southeast Asian, or any European language would be an advantage.
- Independent, hardworking, meticulous, and a team player.
- Excellent presentation, analytical and report-writing skills.
- Updated knowledge of factors and trends affecting Global and Regional travel & tourism business.
- Proficient in back-office management of Tour Operator systems and MS Office applications.
- Possess a pleasing but commanding personality.
BDM - Edutainment | KSA, Qatar, UAE, Oman, Bahrain
Experience:
A minimum of 10+ years of experience in the GCC, encompassing practical expertise across various segments within the tourism industry.
Demonstrated proficiency in leading sales and operations, with extensive firsthand experience in successfully executing educational travel programs worldwide.
Responsibilities:
- Formulate and execute strategies to stimulate business growth within the educational travel sector.
- Identify and pursue new business prospects to expand the company's educational travel portfolio.
- Foster and maintain robust relationships with key clients, tour operators, and industry partners.
- Lead sales initiatives by actively engaging in client acquisition, negotiation, and deal closure with schools and universities.
- Collaborate closely with the operations team to ensure seamless execution of travel arrangements and services.
- Establish pertinent policies, guidelines, and regulations to streamline processes and enhance operational efficiency.
- Stay abreast of industry trends, market dynamics, and competitor activities to identify market gaps and seize opportunities.
- Provide senior management with market intelligence and insights for informed decision-making.
- Monitor sales performance, generate reports, and deliver regular updates to the management team.
- Work alongside the marketing team to develop compelling promotional campaigns and sales collateral.
- Represent the company at industry events, trade shows, and conferences to bolster brand visibility and cultivate connections with potential clients.
Requirements:
- Possess a minimum of 10+ years in GCC with experience of managing group travel worldwide.
- Demonstrate a proven track record in sales and operations management, specifically in the leisure travel, groups, educational travel, and incentives sectors.
- Showcase a strong knowledge of global travel destinations and a keen understanding of market trends.
- Exhibit excellent communication, negotiation, and interpersonal skills.
- Display the ability to establish and nurture relationships with clients, tour operators, and industry partners.
- Possess a strategic mindset with a talent for identifying and capitalizing on business opportunities.
- Approach tasks with a process-oriented mindset, effectively establishing policies, guidelines, and regulations.
- Demonstrate an entrepreneurial spirit and a drive to expand the company's portfolio.
- Possess desirable experience in developing the student travel segment.
- Showcase a proactive and results-oriented attitude.
- Fluent in English, both written and spoken. Proficiency in Arabic will be an added advantage.
Leisure Consultant | KSA, Qatar, UAE, Oman, Bahrain
Experience:
Possess a minimum of 3 years' experience in handling travel arrangements for Groups, FITs (Free Independent Travelers), and MICE (Meetings, Incentives, Conferences, and Exhibitions).Expertise in GDS - Sabre & Galileo – in-depth ticketing knowledge.
Responsibilities:
- Actively promote and recommend a diverse range of travel experiences to ITL World customers.
- Efficiently handle flight bookings, hotel reservations, and other travel arrangements for clients.
- Possess extensive knowledge of geography, weather, history, language, and customs of various countries.
- Network with tour operators to gather and provide up-to-date travel information to clients.
- Resolve customer issues promptly and professionally, ensuring customer satisfaction.
- Display promotional materials effectively to enhance customer engagement and interest.
- Prepare accurate and detailed proposals for travel itineraries and included services.
- Hotel room reservations according to client preferences and distribute comprehensive travel itineraries.
- Assist travelers with visa application procedures, ensuring compliance with entry requirements.
- Adhere to the workflow process, ensuring high accuracy and efficiency within minimum turnaround time.
- Maintain inquiries and sales reports to track and analyze performance.
- Provide courteous and efficient customer service, going above and beyond to meet customer needs.
- Ensure the consistent delivery of high-quality service to enhance customer satisfaction and retainership.
Requirements:
- Bachelor’s degree or hold equivalent professional qualification, IATA certified.
- Possess a minimum of 3 years of experience in Travel, Hospitality, or other Customer Service Industries.
- Exhibit strong analytical and interpersonal skills to effectively communicate and interact with clients and colleagues.
- Showcase excellent negotiation and organizational abilities to successfully handle travel arrangements.
- Possess a comprehensive understanding of outbound Travel & Tourism business, with established contacts of Tour Operators from Asia, CIS, Europe, and GCC markets.
- Should be proficient in using GDS systems such as Amadeus, Sabre, Galileo.
- Demonstrate advanced skills in MS Office applications, particularly MS Excel & PowerPoint for data analysis and reporting purposes.
- Excellent in both written and spoken English. Arabic will be an added advantage.
Business Development Manager - Corporate | UAE, Bahrain, Qatar
Education:
Bachelor’s Degree (Master’s Degree) or an equivalent professional qualification, or certification in Sales & Marketing would be an added advantage.
Industry Experience:
Minimum 8 years of GCC experience in the Travel industry, of at least 5 years with a global TMC: implementing and executing a comprehensive sales action plan, maximizing on business opportunities, and strategically focusing on high-volume travel spending from local and multinational corporations.
Responsibilities:
- Responsible for developing a constructive sales pipeline while consistently striving to exceed and outpace the sales goals.
- Determine strategic planning related to new product lines.
- Building relationships with key clients and managing negotiations of sales contracts.
- Design, implement, and monitor sales strategies in the market (region) and execute all sales objectives and action plans to reach and exceed the targets set.
- Identify new emerging industry segments and drive at securing long-term business partnerships.
- Provide feedback on changing marketing conditions, including trends with the competition.
- Develop a business plan and focus on key deliverables that cover the Corporate, MICE & Leisure business.
- Adhere to the defined sales strategy and maximize incremental sales and up-selling opportunities.
Points to Consider:
- 5+ years of travel industry experience in a sales and business development role.
- Proven track record of delivering creative solutions to overcome obstacles and enhance profitability.
- Open to new approaches and alternative means to accomplish results despite setbacks.
- Experience in handling large market / MNC Clients.
- Experience in handling large market / MNC Clients.
- Excellent command of written & spoken English.
- Excellent command of written & spoken English.
- Excellent negotiation and organizational skills.
Business Development Manager - Leisure, MICE & Edutainment | Qatar
Experience:
A minimum of 08+ years of experience in the GCC, encompassing practical expertise across various segments within the tourism industry.
Demonstrated proficiency in leading sales and operations, with extensive firsthand experience in successfully executing Leisure, MICE, and educational travel programs worldwide.
Responsibilities:
- Formulate and execute strategies to stimulate business growth within the Leisure, MICE and educational travel sector.
- Foster and maintain robust relationships with key clients, tour operators, and industry partners.
- Lead sales initiatives by actively engaging in client acquisition, negotiation, and deal closure.
- Collaborate closely with the operations team to ensure seamless execution of travel arrangements and services.
- Establish pertinent policies, guidelines, and regulations to streamline processes and enhance operational efficiency.
- Stay abreast of industry trends, market dynamics, and competitor activities to identify market gaps and seize opportunities.
- Provide senior management with market intelligence and insights for informed decision-making.
- Monitor sales performance, generate reports, and deliver regular updates to the management team.
- Work alongside the marketing team to develop compelling promotional campaigns and sales collateral.
- Represent the company at industry events, trade shows, and conferences to bolster brand visibility and cultivate connections with potential clients.
Requirements:
- Possess a minimum of 08 + years in GCC with experience of managing group travel worldwide.
- Demonstrate a proven track record in sales and operations management, specifically in the leisure travel, groups, educational travel, and incentives sectors.
- Showcase a strong knowledge of global travel destinations and a keen understanding of market trends.
- Exhibit excellent communication, negotiation, and interpersonal skills.
- Display the ability to establish and nurture relationships with clients, tour operators, and industry partners.
- Possess a strategic mindset with a talent for identifying and capitalizing on business opportunities.
- Approach tasks with a process-oriented mindset, effectively establishing policies, guidelines, and regulations.
- Demonstrate an entrepreneurial spirit and a drive to expand the company's portfolio.
- Possess desirable experience in developing the student travel segment.
- Showcase a proactive and results-oriented attitude.
- Fluent in English, both written and spoken.
Ticketing Consultant | Mumbai & Kochi
| Education: |
Bachelor’s Degree or hold an equivalent professional qualification, IATA certified. |
| Experience: |
3-5 Years’ experience, handling the travel arrangements of corporate, experienced in Travelport, Sabre and Amadeus delivering the best travel solutions to clients.
|
| Responsibilities: |
- Process all reservations on behalf of clients and handle ticketing queries.
- Process all reservations on behalf of clients and handle ticketing queries.
- Selling / constructing airfares from multiple sources including published fares, ad hoc fares, inter-office, and buying from third parties.
- Calculate and quote fare based on stated client needs and assist them with problem-solving and looking at alternative routes when the need arises.
- Ensuring timely reporting of documents
- Handle unforeseen problems and complaints with courtesy and understanding.
- Ensure compliance with the company’s procedure for documentation, ticketing, voids, refunds, etc.
- Queue management: Monitoring queues and working on them daily.
- Nurture client relationships based on trust, dependability, and reliability.
|
| Points To Consider: |
- Knowledge of GDS Travelport, Sabre and Amadeus.
- Proactive approach along with ownership attitude.
- Independent, hardworking, meticulous, and a team player.
- Well-organized with multi-tasking skill with minimal supervision.
- Well-organized with multi-tasking skill with minimal supervision.
- Able to perform under stress and meet tight deadlines.
- Good knowledge of world geography.
- Flexible to work in rotational shifts and rotational offs.
- Arabic language is added advantage.
|
Global Visa Consultant | UAE
Education:
|
Bachelor’s Degree or hold an equivalent professional qualification.
|
Experience:
|
Minimum of 03 years of proven work experience in UAE as a Visa consultant, overseeing all aspects of the Visa and Immigration Service Worldwide.
|
Responsibilities:
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- Apply for visas for Schengen countries, Canada, USA, UK, and other nations.
- Provide accurate information and advice related to visa processing.
- Engage with various embassies and consulates for visa processes and appointments.
- Coordinate with clients, send visa requirements, and provide quotations.
- Follow up on ongoing customer cases, communicating progress to management and customers.
- Ensure all paperwork, including immigration and visa applications, is completed accurately and in a timely manner.
- Create training manuals targeted at resolving complex customer issues.
- Submit daily reports to a manager and department head.
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Points To Consider:
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- Bachelor’s Degree or equivalent professional qualification.
- Minimum of 3 years of proven work experience in the UAE as a Visa Consultant.
- In-depth knowledge and experience in the Visa application process for Schengen countries, Canada, USA, UK
- Familiarity with VFS, embassies, and consulates for the visa process.
- Strong verbal and written communication skills.
- Technology-literate, including proficiency in the Microsoft Office suite.
- Previous experience working in a fast-paced environment.
- Well-organized with excellent multitaskings.
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